North East Flooring Distributors The Professional Choice For Suppliers

Terms and Conditions

This website is operated by PW Flooring Solutions Ltd and by using this website you agree to the following terms and conditions.

The information on this website is intended as information only and should never be used as a substitute for legal or professional advice. We cannot guarantee that the information is in date nor comply with individual circumstances. If you have any doubts about information on this site then plese do not hesitate to contact PW Flooring Solutions Ltd and speak to a member of staff direct.


Payments     PLEASE NOTE FOR CARD PAYMENTS : All payment details registering when leaving at checkout MUST match your registerd cardholders address .


Quotations by the company unless otherwise stated in them shall be open for acceptance within thirty days of the date of the quotation


The price excludes VAT

    The company will endeavor to update the website of any price increase there maybe from time to time but it is the customer’s responsibility to check the price of goods at the time of ordering. Prices are those charged by the company at the date of dispatch. 


    Deliveries will be made to the delivery address nominated on the delivery document.

    Standard delivery time is 2 to 3 working days for delivery of your goods.

    Some items may take up to 10 working days for delivery if the item has to be ordered in from manufacturer. You will be notified if this is the case. 

    Where possible delivery will be made to customer’s requirements but this cannot be guaranteed and no liability will be accepted by the company for late or wrong delivery for the goods.

    Larger orders may be sent by pallet and are sometimes to the kerb side only. You may be required to help move the products to your premises. We will also assume that access is available for HGV'S for the larger orders. Please be aware that If you are not in at the time of delivery, you could be charged an additional cost for re-delivery. 

    Please note that any orders that are placed after 2 o'clock will not be processed untill the following day. Orders placed on a saturday or sunday will not be sent out untill the following monday.

    All of our shipments require a signureture on delivery. Some may be left with a neighbour if the customer is not home. If you would not like your parcel left with a neighbour please contact us. 

    Our warehouse is also closed on bank holidays so please allow an extra 2 to 3 working days for delivery of your goods.

    Inspection, shortages & defects

    The customer must inspect the goods as soon as possible after they have received them and in any event within 24 hours of receipt by it.

    Any shortages must be notified in writing to the company within 3 days of receipt of goods, stating batch numbers where possible.

    If possible please send photos of shortages and damages to

    Any defects must be notified in writing to the company within 3 month of receipt of goods, stating batch numbers where possible.

    Return of goods

    Goods must be within shelf life

    Goods must be in resalable condition

    Customers will be charged as follows - Goods returned by customer at 15% of the invoice value - No credit will be issued until goods have passed a ‘fit for resale’

    PW Flooring Solutions Ltd cannot accept any responsibility for the consequences of any errors or omissions. Any reliance you place on information found on this site or linked to on other websites will be at your own risk. PW Flooring Solutions Ltd , its agents and employees, are not liable for any losses or damages arising from your use of this site. 

    All links out of this website are checked on submission and on a regular basis and are only included to enhance the information we provide. However, their websites are not under our control and PW Flooring Solutions Ltd are therefore not responsible for the content, information, services or products provided by these companies. Should you have any issues with the content of the sites we link to then please contact us so we can review these links and act accordingly.

    This website does not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide. A link to a third-party website does not imply endorsement; use your own business judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.

    We make every effort to check and test this website during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website.

    This website and the use of it is governed by English law and English courts shall have exclusive
    jurisdiction over any disputes connected to this website.

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